Frequently Asked Questions
How much time does it take to drive through the park?
That will depend on how fast you drive and how heavy traffic is in the park. We encourage people to drive slowly and take in all the sights. Relax and enjoy the park. Typically it takes 45 minutes to drive straight through with light traffic. With a stop in Holiday Village (highly recommended) plan on 1.5 hours total. **Due to the high volume of cars on weekends, please allow for an extra hour or longer to enter the park.
Do you accept credit cards?
Yes, we accept Visa and Mastercard at the front gate and inside the tent at Holiday Village.
Is the park wide enough for a Bus?
Absolutely! Bus traffic is welcome. We can accommodate anything up to a large 56 passenger commercial bus. That includes motor homes and RV’s (recreational vehicles.) The height can not exceed 15 feet.
Is Santa really there every night through Dec 23?
Yes, Santa will be there every night through Dec. 23 listening to holiday wishes and taking pictures with the kids for an additional fee. On Dec. 24 Santa must return to the North Pole to pick up all the presents and deliver them to homes all around the world. See Pricing.
How many people can be in one vehicle?
The more the merrier…up to a point! The regular entrance fee covers up to eight people in your vehicle. Buses, limos and RVs cost a little more. For the safety of you and your passengers, we do not allow vehicles to tow trailers carrying people through the park (like a “hayride”).
Are the rides in Holiday Village free?
Yes. All rides like the carousel, and carnival rides are included in the price of vehicle admission.
What time does the indoor show begin?
The indoor show begins at 7:00 p.m. and repeats every 20 minutes until closing.
Is parking free at Holiday Village?
How much does it cost to go through the Snow Maze and Lighted Walk-Thru Forest?
Your vehicle admission into the park now also includes these two attractions at Holiday Village. There are no additional charges for these, regardless of how many people are in your vehicle!
Are restrooms available?
Yes. The main restrooms are located at Holiday Village in front and behind the big white tent. There are also a few portable toilets located near the office building and Fire Station by the main road as well as just before the pay gate to enter the event. Due to safety reasons, the restroom buildings throughout the park are locked and not available for use. Portable toilets are not available on Lake Ridge Pkwy. or Mildred Walker/Lynn Creek Pkwy.
Can I stop and take pictures by the light displays?
No. Guests are not allowed outside of their cars within the drive-through portion of the event. Please do not get out of your car in the middle of the drive. Not only is traffic a danger, the guide wires that support the displays and they are nearly invisible in the dark and hurt like heck when you trip over them. We do have photo opportunities in Holiday Village that are safe and better lit for photography.
Should I turn out my headlights as I drive through the park?
Yes. The path will be clearly marked with Christmas lights, cones, and lighted indicators. With headlights off, the experience is much more enjoyable, especially for the people in front of you. We do realize that not all vehicles are able to switch off their headlights, but if you can, please do so.