Frequently Asked Questions

Pets are welcome to enjoy the in-car experience but please note that pets are not allowed in Holiday Village. Also, there is not a grassy space within the parking area available for pets to use the restroom.

That will depend on how fast you drive and how heavy traffic is in the park. We encourage people to drive slowly and take in all the sights. Relax and enjoy the park. Typically it takes 45 minutes to drive straight through with light traffic. **Due to the high volume of cars on weekends, please allow for an extra hour or longer to enter the park.

Yes, we accept Visa and Mastercard at the front gate.

No, there is not a “park and ride” location on site. We recommend coordinating to meet other parties off site to travel to Prairie Lights together. 

Absolutely! Bus traffic is welcome. We can accommodate anything up to a large 56 passenger commercial bus. That includes motor homes and RV’s (recreational vehicles.) The height can not exceed 15 feet.

The more the merrier…up to a point! The regular entrance fee covers up to eight people in your vehicle. Buses, limos and RVs cost a little more. For the safety of you and your passengers, we do not allow vehicles to tow trailers carrying people through the park (like a “hayride”).

Yes. Guests are allowed to ride in the bed of a truck through the event, but must remain seated at all times. In addition, minors riding in the truck bed must be accompanied by an adult. We also strongly encourage guests to obey any and all applicable traffic laws prior to entering the park.

Yes. The main restrooms are located at the half-way point! There are also a few portable toilets located near the office building and Fire Station by the main road as well as just before the pay gate to enter the event. Due to safety reasons, the restroom buildings throughout the park are locked and not available for use. Portable toilets are not available on Lake Ridge Pkwy. or Mildred Walker/Lynn Creek Pkwy.

We encourage guests to listen to our Spotify playlist. Please take a moment to download the playlist before you attend the event (while connected to WiFi) as connection within the park varies. 

Please put the playlist on “loop” as Spotify will play other music once the playlist ends. 

Guests are not allowed out of their cars within the drive-thru portion of the event. Not only is traffic a danger, the guide wires that support the displays are nearly invisible and could cause injury. 

Many photo opportunities ARE available at Holiday Village.

Yes. The path will be clearly marked with Christmas lights, cones, and lighted indicators. With headlights off, the experience is much more enjoyable, especially for the people in front of you. We do realize that not all vehicles are able to switch off their headlights, but if you can, please do so.

For ticketing assistance, you may contact our ticketing partners, Prekindle here.